An Agent-Based Approach to Mailing List Knowledge Management

The widespread use of computers and of the internet have brought about human information overload, particularly in the areas of internet searches and email management. This has made Knowledge Management a necessity, particularly in a business context. Agent technology – with its metaphor of agent as assistant – has shown promise in the area of information overload and is therefore a good candidate for Knowledge Management solutions. This paper illustrates a mailing list Knowledge Management tool that is centred around the concept of a mailing list assistant. We envisage this system as the first step towards a comprehensive agentbased Knowledge Management solution.